Softskills Management Training
Customer service is one of the most important aspects of any business. It’s not just a question of reacting to your customer’s needs – it’s also about defining what they really want, even when they are not sure themselves! This course is designed to help you work positively and healthily; letting go of unhelpful feelings and issues connected with customers; enabling you to stay calm and “acceptably detached” in stressful situations.The course is designed for experienced customer care professionals.
Please enquire for availability.